PrecisionOps Support

Expected, and safe to continue. The Android build is distributed as a direct APK rather than through the Play Store, so Android asks you to confirm.

1. Tap the downloaded APK.
2. When Android offers, allow installs from your browser or file manager.
3. Return to the APK and install.

Code-signing certificates that remove this prompt get added as the install base grows.

Same cause as the Android warning. SmartScreen flags installers it has not seen often enough yet, not installers it knows to be harmful.

Click More info, then Run anyway. If your workplace blocks this outright, use the web app instead, which needs no install.

• Android for techs in the field. This is the one that works in a crawlspace with no signal.
• Windows for the office: dispatch board, invoicing, reporting on a real screen.
• Web app when you are on someone else's computer, or you just want to look something up.

They share the same account and the same data. Use all three if you want.

No. PrecisionOps writes to the device first and syncs afterward. Readings, photos, notes, and time entries recorded in a dead zone are stored locally and upload on their own once you have a connection again.

You do not need to press anything. If you want to confirm it went up, check the job on a different device once you are back in coverage.

Almost always a device that has not finished syncing yet. Open the app on the device that has the newer information, give it a moment on a real connection, then re-check the other one.

If they still disagree after both devices have synced, send an email with the job number and roughly when each edit was made. Do not delete and re-enter the record, since that makes the history harder to recover.

1. Confirm the device actually has working internet, not just a connected Wi-Fi icon.
2. Close the app fully and reopen it.
3. Give large photo uploads a few minutes on a decent connection.

Do not uninstall the app to fix sync. Anything not yet uploaded lives on the device. Uninstalling discards it. Get in touch first.

Work through these in order:

1. Check the email address for typos, including a trailing space if it was pasted.
2. Use the password reset link on the sign-in screen.
3. If reset email does not arrive, check spam, then confirm the address is the one your account was created under.

Still stuck, email signal@proteanhollow.com from the address on the account if you can.

Team members are managed from the office side. Invite one by email and they set their own password on first sign-in.

When someone leaves, deactivate them rather than deleting them. Deactivating cuts off access immediately while keeping their name attached to the jobs and time entries they actually worked, which you need for payroll and for job history.

Yes, and you should not have to ask permission. Your customer records, job history, and financial data are yours. Export is built into the app.

See section 6.2 of the Terms of Service for the ownership language in writing.

Export your customer list from the old system as CSV and import it. Most of the work is in mapping columns once, and the import will show you what it matched before anything is written.

If the export is messy, send it over and it can be cleaned up on this end before import. That is included, not billed.

Customers and equipment import cleanly. Historical job records vary a lot by source system, so send a sample export and you will get a straight answer about what will survive the trip before you commit to switching.

The math is correct. The readings are only as good as the instruments you put in.

Confirm the app has microphone permission in your device settings. Voice logging works offline, so a dead zone is not the cause.

Mechanical rooms defeat most microphones. If the equipment is loud, step out before dictating, or type it.